Care Quality Commission says
'similar-looking corridors' can stop patients finding their way round
A Beverley care home has been told to
become more "dementia friendly" following an inspection by the Care
Quality Commission (CQC).
Lindum House cares for around 46
patients, nearly half of whom have dementia and other degenerative brain
conditions, at its premises in Deer Park Way in the town.
The home was handed a
"good" rating on three out of five criteria following a visit in
July, but has been told that "the environment did not meet peoples'
specific needs in all cases and had not been adapted to support their
disability".
In their report, inspectors said the
home had not benefited from a programme run by its management designed to
improve the lives of those with dementia, and their communication with health
professionals.
The report said: "The environment
had very little signage and colour contrast was not used as a means of
supporting people to find their way around the building.
The home was given a 'good' rating on three of the
five criteria, but was still handed a 'requires improvement' overall rating.
"We heard one person frequently
asking where they should go. The corridors all looked very similar and the
doors, apart from different numbers, were the same.
"There were small name plates on
the doors but nothing else to help identify a person's room. The environment
did not meet or support people's needs."
However, Lindum House was praised on
multiple points. Staff described the culture as "transparent and
honest" and patients described the home's manager as
"approachable".
It was noted by inspectors that the
home had made improvements since their last visit in May 2016, when it was told
to give staff more support and make its management of medicines safer.
The report said: "The service
was safe. Peoples' medicines were managed safely in line with the service
policy and procedure and national guidelines.
"People felt that staff cared
and we observed many positive interactions between people and staff. Relatives
echoed this view."
A statement from Barchester
Healthcare Homes, which runs the home, said: "We are pleased that the
latest report from the care regulator, the Care Quality Commission, reflects
the improvements in the home and the high quality care we give to our
residents.
"We do recognise that
improvements can still be made and we are working to embed these in our
home."
SOURCE: Hull Daily Mail, David Spereal
Isnt it surprising how seemingly small changes can have such a large overall impact.
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